Zarara – Returns & Shipping Policy
1. Shipping Policy
1.1 Processing Time
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All orders are processed within 2–5 business days after receiving payment confirmation.
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Orders may or may not be shipped or delivered on Sundays or public holidays.
1.2 Domestic Shipping (India)
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Estimated delivery time: 5–8 business days from the date of dispatch.
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We offer standard shipping across India via reliable courier partners.
1.3 Shipping Confirmation & Tracking
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Once your order is shipped, you will receive an email with tracking details.
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Tracking updates may take 24–48 hours to reflect.
2. Returns & Exchange Policy
2.1 Eligibility for Returns/Exchanges
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We accept returns or exchanges only if the product is defective, damaged, or incorrect upon delivery.
- The customer must provide an uncut, unedited video recording taken from the moment the sealed package is received and opened, clearly showing the shipping label, the unpacking process, and the condition of the item. This video will be used as proof to verify that the item received was the same as the one sent by Zarara.
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The product must be unused, unwashed, and in its original condition with all tags and packaging intact.
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Requests must be made within 3 days of receiving the product.
2.2 Non-Returnable Items
Due to the nature of our products, we do not accept returns or exchanges for:
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Change of mind or dislike of the product.
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Products purchased during sale/clearance events.
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Customized or altered garments.
2.3 Return Process
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Email us at zarara.enquiry@gmail.com with your order number, photos of the product, and a brief description of the issue.
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Once approved, we will provide the return shipping address.
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Customers are responsible for return shipping costs unless the return is due to our error.
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To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
3. Damaged or Missing Items
If your order arrives damaged or with missing items, please contact us at zarara.enquiry@gmail.com within 48 hours of delivery.
4. Contact Us
For any questions regarding shipping or returns, please reach out to:
📧 Email: zarara.enquiry@gmail.com
📞 Phone/WhatsApp:+917285056052