Zarara Privacy Policy
Last updated: [[Date]]
This Privacy Policy describes how Zarara (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from zarara.in (the “Site”) or otherwise communicate with us (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will:
- Post the revised Privacy Policy on the Site.
- Update the “Last updated” date.
- Take any other steps required by applicable law.
2. How We Collect and Use Your Personal Information
To provide the Services, we collect — and have collected over the past 12 months — personal information about you from a variety of sources, as set out below.
The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to:
- Communicate with you.
- Provide the Services.
- Comply with any applicable legal obligations.
- Enforce any applicable terms of service.
- Protect or defend the Services, our rights, and the rights of our users or others.
3. What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services.
When we use the term “personal information”, we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
3.1 Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details: name, address, phone number, email.
- Order information: name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information: username, password, security questions.
- Shopping information: items you view, put in your cart, or add to your wishlist.
- Customer support information: information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
3.2 Information We Collect through Cookies
We automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”).
Usage Data may include:
- How you access and use our Site and your account.
- Device information.
- Browser information.
- Network connection details.
- Your IP address.
- Other information regarding your interaction with the Services.
3.3 Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as WordPress.
- Payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices. For more information, see Third Party Websites and Links below.
4. How We Use Your Personal Information
We use your personal information for the following purposes:
- Providing Products and Services
- Process your payments.
- Fulfill your orders.
- Send notifications related to your account, purchases, returns, exchanges, or other transactions.
- Create, maintain, and manage your account.
- Arrange for shipping, facilitate returns, and enable product reviews.
- Marketing and Advertising
- Send marketing, advertising, and promotional communications by email, text message, or postal mail.
- Show advertisements for products or services.
- Tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention
- Detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
- If you register an account, you are responsible for keeping your credentials safe.
- Contact us immediately if you believe your account has been compromised.
- Communicating with You
- Provide customer support.
- Improve our Services.
5. Cookies
Like many websites, we use Cookies on our Site.
We use Cookies to:
- Power and improve our Site and Services (including remembering your actions and preferences).
- Run analytics and better understand user interaction with the Services.
- Permit third parties and service providers to use Cookies to tailor services, products, and advertising on our Site and other websites.
Managing Cookies:
- Most browsers accept Cookies by default.
- You can set your browser to remove or reject Cookies.
- Blocking Cookies may negatively impact your user experience or disable certain features.
- Blocking Cookies may not completely prevent how we share information with third parties such as advertising partners.
6. How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- Vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- Business and marketing partners, to provide services and advertise to you.
- With your consent or at your direction, such as shipping products or using social media widgets.
- With our affiliates or within our corporate group.
- In connection with business transactions (e.g., mergers, bankruptcy) or to comply with legal obligations, enforce terms of service, or protect rights.
We have disclosed, in the past 12 months, the following categories of personal information:
- Identifiers (basic contact details, order and account information).
- Commercial information (order data, shopping information, customer support information).
- Internet/network activity (Usage Data).
Categories of Recipients:
- Vendors and service providers (e.g., ISPs, payment processors, fulfillment partners, data analytics providers).
- Business and marketing partners.
- Affiliates
7. User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure.
We are not responsible for:
- The privacy or security of any information you make publicly available.
- The accuracy, use, or misuse of any information that you disclose or receive from third parties.
8. Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties.
If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions.
We do not guarantee and are not responsible for:
- The privacy or security of such sites.
- The accuracy, completeness, or reliability of information found on those sites.
Information you provide on public or semi-public venues, including information shared on third-party social networking platforms, may be viewable by other users of the Services and/or users of those platforms without limitation as to its use by us or a third party.
Our inclusion of such links does not imply endorsement of the content, owners, or operators of those platforms, except as disclosed on the Services.
9. Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children.
If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
10. Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”.
In addition:
- Any information you send to us may not be secure while in transit.
- We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
Retention:
How long we retain your personal information depends on factors such as:
- Whether we need the information to maintain your account.
- To provide the Services.
- To comply with legal obligations.
- To resolve disputes.
- To enforce other applicable contracts and policies.
11. Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases, we may decline your request as permitted by law.
11.1 Rights
- Right to Access / Know – Request access to personal information we hold about you, including details on how we use and share it.
- Right to Delete – Request that we delete personal information we maintain about you.
- Right to Correct – Request correction of inaccurate personal information we maintain about you.
- Right of Portability – Receive a copy of your personal information and request its transfer to a third party, in certain cases.
- Right to Opt-Out of Sale or Sharing or Targeted Advertising – Direct us not to “sell” or “share” your personal information, or opt out of processing it for targeted advertising. If you visit our Site with the Global Privacy Control opt-out signal enabled (where applicable), we will automatically treat this as a request to opt-out for that device and browser.
- Right to Limit and/or Opt-Out of Use and Disclosure of Sensitive Personal Information – Direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide expected goods.
- Restriction of Processing – Ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent – Where we rely on consent to process your personal information, withdraw that consent.
- Appeal – Appeal our decision if we decline your request by replying directly to our denial.
- Managing Communication Preferences – Opt out of promotional emails using the unsubscribe link in our messages. We may still send non-promotional emails such as account or order-related notices.
11.2 How to Exercise These Rights
You may exercise these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising these rights.
We may need to collect information from you to verify your identity, such as:
- Your email address.
- Account information.
You may also designate an authorized agent to make requests on your behalf to exercise your rights.